​Respect and Dignity 

• You will be treated with kindness, empathy, and without judgment. 

• Your cultural, religious, and personal values are acknowledged and respected. 

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Confidentiality and Privacy 

• Personal information is kept secure and only shared with consent or when legally required. 

• Clear explanation of how data is used and stored. Personal information is never entered into a database or on the website. 

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Clear Communication 

• Your services, rights, and responsibilities are explained in a way that is easy to understand. 

• You will have access to interpreters or translated materials if needed. 

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Accessibility 

• Services are physically and digitally accessible to people with disabilities. 

• Hours and locations are convenient and inclusive. 

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Fair and Equal Treatment 

• There is no discrimination based on race, gender, age, disability, religion, sexual orientation, or socioeconomic status. 

• Equal access to services is provided for all. 

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Professionalism and Competence 

• Staff are trained, qualified, and act ethically. 

• Services are delivered with care, accuracy, and up-to-date knowledge. 

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Participation and Voice 

• Clients are encouraged to participate in decisions about their care or support. 

• Feedback is welcomed and used to improve services. 

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Timely and Reliable Support 

• Services are delivered within a reasonable timeframe. 

• Clients are informed of any delays or changes. 

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Advocacy and Empowerment 

• You will have support in understanding your rights and navigating systems. 

• We provide encouragement to build independence and self-advocacy skills. 

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Accountability and Transparency 

• There are clear processes for complaints, appeals, or concerns. 

• Regular updates on service outcomes and organizational performance are provided.